Payment Policy

This Payment Policy explains how payments are accepted, processed, reviewed, and refunded when you shop at HerGraceWear.

Accepted Payment Methods

Available payment methods may include major credit cards, debit cards, and other secure payment options displayed at checkout.

Payment methods may vary depending on location, order amount, payment provider availability, and security review results.

Secure Checkout

We use secure checkout technology to help protect your payment information. Payments are processed through trusted third-party payment processors.

HerGraceWear does not store your full credit card number or complete payment details on our website.

Order Total and Shipping Fee

Your final order total may include product price, applicable taxes, discounts, and shipping fees.

We charge a flat standard shipping fee of USD $9.99 per order. This shipping fee is displayed at checkout before payment is completed.

Billing Information

Please make sure your billing information matches the details associated with your payment method. Incorrect billing details may cause payment failure, order delay, or order cancellation.

Order Review and Verification

For customer protection and fraud prevention, some orders may require additional verification before shipment.

We may contact you by email or phone to confirm order details, shipping address, or payment information. If we cannot verify an order, we may cancel and refund the order.

Payment Authorization

Some payment providers may place a temporary authorization hold when you place an order. This is not an extra charge. Authorization holds are usually released by your bank or payment provider according to their own processing timeline.

Failed or Declined Payments

Payments may be declined for several reasons, including:

  • Incorrect card information
  • Insufficient funds
  • Billing address mismatch
  • Bank or card issuer restrictions
  • Payment provider security review
  • Network or checkout error

If your payment fails, please try another payment method or contact your bank/card issuer.

Refunds

Approved refunds will be issued to the original payment method used for the order. Refund processing time depends on your bank or payment provider.

The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.

Please review our Refund and Returns Policy for more details.

Billing Descriptor

Your payment statement may show a billing descriptor related to QAHIP LLC, HerGraceWear, or our payment processor.

If you do not recognize a charge, please contact us first at [email protected] so we can help identify the order.

Payment Support

QAHIP LLC

809 W Bluefield Ave, Phoenix, AZ 85023, United States

Email: [email protected]

Phone: +1 520-406-8773