Frequently Asked Questions
Find answers to common questions about HerGraceWear orders, shipping, returns, sizing, payments, and customer support.
Shopping & Products
What does HerGraceWear sell?
HerGraceWear sells men’s casual clothing, including men’s T-shirts, shirts, short sleeve tops, and everyday menswear essentials.
Are product colors exactly the same as the photos?
We try to display colors accurately, but colors may vary slightly due to screen settings, lighting, photography, and production differences.
How do I choose the right size?
Please review our Size Guide before placing an order. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Orders
How long does order processing take?
Most orders are processed within 1–3 business days after payment is confirmed.
Can I cancel my order?
You may request cancellation within 24 hours after placing the order, as long as the order has not been processed or shipped.
Can I change my shipping address?
If your order has not been processed or shipped, we can try to update your address. Address changes are not guaranteed once fulfillment begins.
Shipping
Do you offer free shipping?
No. We currently charge a flat standard shipping fee of USD $9.99 per order. The shipping fee is clearly shown at checkout before payment is completed.
How much is shipping?
Our standard shipping fee is USD $9.99 per order. This fee is charged once per order, not per item, unless a different shipping option is shown at checkout.
How long does shipping take?
Estimated U.S. delivery time is usually 7–15 business days after shipment. Selected international delivery may take 10–25 business days after shipment, depending on destination and customs processing.
Will I receive tracking information?
Yes. Once your order ships, you may receive a shipping confirmation email with tracking information.
What should I do if my package is delayed?
Please check your tracking information first. If the package appears delayed for a long time, contact us at [email protected] with your order number.
Returns & Refunds
Do you accept returns?
Yes. Eligible items may be returned within 30 days after delivery. Items must be unworn, unwashed, unused, and in acceptable return condition.
Who pays for return shipping?
Customers are usually responsible for return shipping unless the item is damaged, defective, or incorrect due to our error.
Is the USD $9.99 shipping fee refundable?
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.
How long does a refund take?
After we receive and inspect your return, approved refunds are issued to the original payment method. Bank or card processing may take 3–10 business days.
Payments
Are payment details secure?
Yes. Payments are processed through secure third-party payment providers. We do not store your full credit card information on our website.
Why was my payment declined?
Payments may be declined due to bank restrictions, incorrect billing details, insufficient funds, security review, or payment provider issues.
What name will appear on my payment statement?
Your payment statement may show QAHIP LLC, HerGraceWear, or the name of our payment processor.
Still Need Help?
Email: [email protected]
Phone: +1 520-406-8773